Resolved -
The issues regarding chatbot response delays and general system slowness have been fully resolved. All systems are operating normally, and the processing backlog has been cleared.
Thank you for your patience while we worked to restore full service.
Dec 19, 19:22 UTC
Identified -
We are aware of the ongoing issue with chatbots not replying and general slowness, which is affecting users globally. The root cause was identified and resolved around 4:00 PM UTC. Currently, our systems are processing the backlog generated during the downtime.
We expect the situation to be fully stabilized by approximately 7:00 PM UTC.
Dec 19, 17:13 UTC